Introduction
Clear View Financials (ABN: 52 678 746 471) (“we,” “us,” “our,” or “CVFin”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (cvfin.com.au), engage our accounting and financial services, or otherwise interact with us.
Information We Collect
- Personal Information
We may collect the following types of personal information:- Contact Information
- Name
- Email address
- Phone number
- Postal address
- Financial Information
- Tax File Numbers (TFN)
- Australian Business Numbers (ABN)
- Bank account details and financial statements
- Income and employment information
- Investment and property portfolio details
- Superannuation information
- Business financial records and trading history
- Identification Information
- Date of birth
- Government-issued identification documents (driving licence, passport)
- Business Information
- Company details and directorship information
- Business structure and ownership details
- Trading information and business performance data
- Technical Information
- IP address
- Browser type
- Device information
- Website usage data and cookies
- Communication preferences
- Contact Information
- Sensitive Information
- With your consent, we may collect sensitive information including tax-related documents and financial hardship information when necessary to provide our services.
How We Collect Information
We collect personal information through:
- Direct interactions: When you fill out forms on our website, book consultations, email us, or call us
- Service delivery: During the provision of taxation, accounting, bookkeeping, business advisory, Virtual CFO, and property investment services
- Website usage: Through cookies and analytics tools when you visit cvfin.com.au
- Third parties: From government agencies (such as the ATO), financial institutions, your previous accountants, or other service providers with your authorization
- Calendar bookings: Through our Calendly appointment system
- Software platforms: Via accounting software like Xero, Dext, and other integrated tools we use to deliver our services
How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide taxation services, accounting and bookkeeping, business advisory, Virtual CFO services, and property investment advice
- Compliance: To meet our legal and regulatory obligations, including ATO requirements and professional standards
- Communication: To respond to your inquiries, provide updates, and send service-related notifications
- Business Operations: To manage client relationships, process payments, and maintain accurate records
- Improvement: To enhance our services, website functionality, and client experience
- Marketing: To send you relevant information about our services, updates, and insights (with your consent where required)
Disclosure of Your Information
We may disclose your personal information to:
- Professional Service Providers
- Tax agents and registered tax practitioners
- Bookkeepers and accountants within our team
- External consultants and specialists
- Regulatory Bodies
- Australian Taxation Office (ATO)
- Australian Securities and Investments Commission (ASIC)
- Professional regulatory bodies
- Technology Partners
- Cloud accounting software providers (Xero, Dext, NowInfinity)
- Practice management systems (Ignition)
- IT service providers and data hosting services
- Third-Party Services
- Payment processors
- Communication platforms
- Document management systems
- Legal Requirements
- Law enforcement agencies or courts when required by law
- Legal advisors and auditors
Note: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
International Data Transfers
Some of our service providers may store or process data outside Australia, including through cloud-based platforms. When we transfer data internationally, we take reasonable steps to ensure recipients handle your information in accordance with Australian privacy standards.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration, including:
- Secure encrypted connections (SSL/TLS)
- Access controls and authentication systems
- Regular security assessments and updates
- Staff training on privacy and data protection
- Secure document storage and disposal procedures
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements. For accounting and taxation records, we typically retain information for a minimum of seven years in accordance with Australian tax law requirements.
Your Rights and Choices
Under Australian privacy law, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to our legal retention obligations)
- Complaint: Lodge a complaint about how we handle your personal information
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the details in Section 14.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality and user experience
- Analyse website traffic and usage patterns
- Enable features like calendar booking integration
- Track the effectiveness of our marketing (including Facebook Pixel)
You can control cookies through your browser settings, though disabling cookies may affect website functionality.
Third-Party Links
Children's Privacy
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
- Business Name: Clear View Financials
- Email: admin@cvfin.com.au
- Phone: 1300 085 032
- Address: Suite 466, Level 2/66 Victor Crescent, Narre Warren VIC 3805
- Office Hours: Monday–Friday: 9:00 AM – 5:00 PM (Office visit by appointment only)
Complaints
If you believe we have breached your privacy rights, please contact us first so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au